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In the labyrinth of financial transactions and lending processes, Case Management stands as the gatekeeper, ensuring that every deal adheres to stringent Anti-Money Laundering (AML) and Know Your Customer (KYC) standards. Sarah Barnard, a seasoned professional in this field, provides valuable insights into the pivotal role of Case Management, shedding light on the nuances of KYC documentation, attention to detail, and the necessity for thorough scrutiny.

Know Your Customer: The Cornerstone of Due Diligence

The mantra of Case Management begins with knowing your customer inside-out. This entails a meticulous understanding of standard KYC document requirements. Sarah emphasises the significance of key documents like passports, driving licences, and current council tax statements. These documents not only verify identity but also establish residency and electoral registration—all essential facets of due diligence.

However, the KYC landscape is not one-size-fits-all. Enhanced due diligence becomes imperative for offshore residents, necessitating a deeper understanding of documentation requirements. Sarah underscores the criticality of scrutinising proof of address, highlighting instances where unconventional documents were rejected for lacking official validation.

Moreover, Sarah warns against the pitfall of “over-provision,” where clients inundate Case Management with unnecessary documentation, raising red flags about the client’s intentions and potentially complicating the due diligence process.

Attention to Detail

In the realm of KYC, meticulous attention to detail is non-negotiable. Sarah recounts instances where KYC documents fell short of acceptance criteria, citing expired documents, discrepancies in addresses, and unsigned passports. These oversights not only impede the due diligence process but also raise questions about the credibility of the provided information.

Furthermore, Sarah emphasises the importance of solicitors and brokers in ensuring the integrity of KYC documents. Certified documents lacking essential signatures or containing outdated information only serve to prolong the due diligence process, underscoring the need for proactive compliance measures.

Courage to Question: Upholding AML Standards

Case Management isn’t just about processing paperwork—it’s about asking the tough questions. Sarah delves into the necessity of questioning anomalies that arise during screening, whether it’s adverse media findings, credit discrepancies, or property ownership queries. While most cases have straightforward resolutions, some demand in-depth investigations and candid conversations with stakeholders.

Sarah advocates for transparency in the application process, stressing the repercussions of withholding crucial information. The discovery of adverse information may lead to deal collapse, necessitating honest communication from brokers and borrowers to mitigate risks.


In the intricate ecosystem of lending, Case Management emerges as the unsung hero, safeguarding against financial malfeasance and upholding the integrity of transactions. Sarah Barnard’s insights underscore the indispensable role of Case Management in navigating the complex terrain of KYC and due diligence. By adhering to strict AML standards, Case Management ensures that every deal stands on solid ground, free from the shadows of financial impropriety.


By Sarah Barnard, Case Manager at REIM Capital